Shake Shack Walnut Creek

1604 Mt Diablo Blvd, Walnut Creek, CA 94596, USA

About Shake Shack Walnut Creek

3.4 / 5

from reviews

    Jacob Favreault
    March 04, 2024

    They didn't have shakes! The floors beneath the booths and the both tables were dirty, the food was expensive (but so was everything else in the area), and the whole reason I even went there - to get a milkshake on a hot day - was moot as they couldn't make any. Luckily, the location redeemed itself by being incredibly convenient, had delicious food, and portions that were larger than what I'd expect for the area. Ordering was fine, order pickup was fine, I just wanted my milkshake. ★★★★

    Alice Hou
    June 07, 2024

    The Avocado Bacon Burger was quick to arrive and absolutely delicious. Paired with a Chocolate Salted Caramel Shake, it made for a satisfying meal. The spacious dining area, including the second floor, provided ample seating options.

    Tyhesha Jones
    July 05, 2024

    I don’t usually leave constructive feedback/reviews; however, I’m upset they Shake Shack can’t get it right. I drove 20 minutes for a shroom burger and didn’t receive what I paid for. This has happened at least six times I’ve visited and almost always, I’ve had to return my shroom burger for replacement because it’s missing the fixings & extras I pay for. Today I ordered a shroom burger with bacon, pickle chips, onion, crispy onion, and a side of shack sauce. The side of shack sauce was missing so I requested prior to leaving. Upon arriving home I noticed the bacon, pickles, and lettuce was missing as well. I’m so disappointed & upset I could scream. I highly encourage the manager work the evening/closing shifts with the young adults, because they don’t take your establishment seriously. They’re more focused on socializing and horseplay instead of customer service & quality control. At this point I want my order refunded. I will not return in the future.

    B J
    July 10, 2024

    Shake shack has awesome flavors. Super delicious. Burgers and chicken sandwiches, the cheese fry, and shakes. The only complaint we have is the meter parking next to it is 24 hours, and the size of the burgers are for hobbits..... When we are actually hungry we need to order two burgers for just one adult with the sides, but we will say if you get two burgers for two and one fry to share, you won't leave hungry to be honest. Overall we love it.

    January 05, 2024

    Had lunch today and shake shack and it was a total failure! Came in for the first time to try out the notorious Shake Shack.. After ordering I went upstairs and sat in the lobby upstairs (which is very nice). When you order you put your phone number in the computer when you order. I received a text that said "hang tight we will text again when your order is ready" It was a busy Friday, and not knowing how long an order takes, I waited 15 minutes and went downstairs to discover my cold food has been sitting on the counter for almost 10 minutes!! I asked the lady working at the counter why my food had been sitting there for 10 minutes without me knowing.. Her response was that I should have gotten a text so I showed her my phone with the previous text and said "you're right, I should have" her look was a blank stare like she didn't even know what to do or say.. I took my cold food upstairs not wanting to wait another 10 minutes to have the incompetent staff remake it.. the food tastes good and probably would have been much better if it was hot! The value of this meal was terrible!! The burger was probably two and a half inches high and maybe 4 to 5 inches wide! For $12+ dollars I expected Much better than that!! The fries remind me of something I would reheat from an Ore-Ida frozen bag.. The shake was fantastic, maybe one of the best I've ever had!! For $26 I would never come back here! I probably wouldn't even come back if it was half that much!!

    Shake Shack Walnut Creek

    Our Address

    1604 Mt Diablo Blvd, Walnut Creek, CA 94596, USA

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