About Monkey Thai Restaurant & Bar
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Despite my previous fondness for the restaurant, I encountered several issues during my recent visits, including delayed service, cleanliness concerns, and a lack of attentiveness from the staff, which ultimately led me to reconsider my patronage. I feel compelled to share my recent experience at this establishment, which sadly did not meet the standards I once associated with it. This place used to be great! As time passed and new staff arrived, the food's flavor and quality deteriorated along with the customer service. I was charged a gratuity on two different occasions for a group of three adults and two children (under two). I didn't realize the charge until I got home. I called both times - the first occasion, they apologized, the second, they apologized but the manager wasn't present so I was asked to call back which I didn't bother doing. During my most recent visit, I requested a high chair when we were seated. Ten minutes went by.. still no high chair, so I got up and asked if I could get it myself. We're about 20 minutes in now, we haven't received any water as of yet. The waitress finally came to take our order, we asked for water (even though it's provided when customers are seated). Please take into account that it's not busy. Ten more minutes without water.. I had to wave down the waitress, who apologized, then a young girl, no more than 8 years old, gave us cups and water. There was lipstick on one of the cups. Horrible! As our dinner was being served, I informed the server and all he did was laugh and returned with another. Additionally, during our meal, no one came over to see how we were doing.
Vegans beware. Website says most of their dishes can be prepared vegan and offers a link to a vegan menu. Listed on the vegan menu was Tom Yum Soup. I tried to order it and was told it is not vegan. I had previously ordered this 2 nights prior and ate it thinking it was vegan. I appreciate the waitress for bringing this to my attention. I suggested that the vegan menu option should be taken down if what it says is not the case. She tried contacting the head chef to no avail but promised to speak with them about it and ask them to remove that from the menu if it is indeed not available vegan.
Food was great, just beware that the spice levels are very high. Nice spot for late night couple dining and happy hour.
Tasty Thai dishes in Alameda! The place is well decorated. The foods mostly are Northern Thailand style. Their sausages are yummy with sweet and sour sauce along with fresh veggies. And the best one is Chicken Satay. We came here for birthday day dinner. Staffs are super friendly!
I have been here a total of 4 times and it gets worse every time. We asked for water several times before we received some by a young child. One of the cups we received had lipstick on it so we ask for a new one and the guy just laughed (it wasn't funny) The place wasn't busy at all when we got there. I'm really disappointed because they also charged us a "service fee" for having a total of 4 adults and 2 babies. I called and they responded that the babies don't count and the fee shouldn't have been charged. Unfortunately, I can't go back there. The waitress was just rude and really not good. We kept having to ask several times for EVERYTHING. One of our dishes was pad Thai and the tofu was cold. Another dish was soup and the rice noodles were hard (not cooked properly)