About The Park Bistro & Bar
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It's truly disappointing that a restaurant with such fantastic food and a stunning atmosphere is let down by its poor service. The waitstaff is slow to respond, and they leave dirty plates sitting on the table between courses, which really detracts from the overall experience. This place has the potential to be the BEST restaurant in Lafayette, BUT the staff clearly lacks proper training. They urgently need to invest in better training or consider replacing the entire team, starting with the host at the front who sets the tone for the whole dining experience.
We ventured down to the old Park Bistro & Bar for what I thought would be a delightful anniversary meal. My god was I wrong! The food, vibe and decor was all on point, though pretty over priced. My main beef is with the service. We were over charged for a pricey bottle of wine by accident. 'Ah the manager is walking past, I'll mention this to him' I said to myself. My mistake. He seemed to find this incredibly irritating, and might be one of the most unfriendly chaps I've ever come across in a 'fine dinner establishment'... We paid for the expensive wine. The waitress though was a sweet and nice lady. Moral of the story? If you're okay with tasty but very overprice food be my guest, but oh-boy oh-boy, beware the of the server in a big red jacket, his rudeness knows no bounds.
Best spot for filet mignon or beef in town! The braised short rib is a must, full of flavor, tender, and perfect portions. This is the only restaurant around that serves filet mignon, and it is made to perfection, especially with the side sauce options. The truffle mac and cheese is also a must. All the staff are friendly, helpful with recommendations, and elevated the experience. The atmosphere is romantic and comfortable. Also family friendly! The restaurant is inside of the hotel, limited parking in front but plenty in the garage at no cost. A large indoor dining area with some covered outdoor dining as well. Prices are reasonable for the quality and service. It did take a while to get our food but was worth the wait. Really loved the mocktail options! I'm definitely planning to frequent this location and would highly recommend it!
2/14/24 We came here for the Valentine's Day dinner menu and we're sadly disappointed in the luke warm Sea Bass and lack of any Plant Based options after being assured several times beforehand that the chef would be accommodating as they have in the past. Service was friendly but, slow. The kitchen and staff must have been as overwhelmed as we were underwhelmed! 12/17/21 Our first time eating in the Bistro in almost 2 years. We were initially seated outside but, they only had one heater for the whole patio at the opposite end? It was a cold evening, hope that they plan to get more heaters for the patio? Good thing we moved inside since the food took a little over an hour to get the soup. The food was delicious and they were able to modify a few of the dishes for a Vegan diet! A manager (I assume) came by our table and apologized for the delay. Apparently the Kitchen was overwhelmed? There seemed to be quite a few holiday party groups there Friday night.
Been here twice. Both times my servers were friendly enough but gave poor service. Inattentive, leaving drink glasses empty (to the point you have to get up to flag them down), leaving finished plates sitting far too long on the table. Bartender switched TV channels without even basic bar etiquette (or situational awareness) to look or ask if anyone was watching what was on (I was). This guy fancies himself quite the tip-top bartender, but he has not even mastered basic service skills. While not exactly "fine dining," it is an upscale spot. Lunch for one $37. I would expect your servers to get training in food service basics. You don't leave drinks empty. You don't leave dirty dishes sitting for your guests to stare at, and you don't throw drinks down "wherever" on the table. Drinks go on right (not on left, not across the table), and water goes outside (other drinks to its left). All three gaffs made today. Your food is great, but that's not enough to keep guests returning. Service is equally important. Your hostess sat me at one of the worst seats in the house- a bar hightop, tons of loud foot traffic constantly going by (as people audibly were grousing about how sick they've been), was very cold sitting by the windows (when there was plenty of tables near your cozy fireplace). Just because it's a "table of one" doesn't mean seat them at worst spot. You can follow that policy, but then you get reviews like this. Oh, and the worst table I was led to...it had been set with silverware, but it hadn't even been wiped down after last guests... the sticky telltale drink rings were obviously visible. Come on, man. Do better. Was not even offered the option of seeing a dessert menu. Managers, your servers are losing sales for you, FYI. And as I left, your dippy, hostesses didn't even have the courtesy to say "thank you" or "see you next time." Another good reason not to bother coming back.